1. Introduction
Section 1 of 12HunarHub ("Company", "we", "us", "our") is an online professional directory platform registered and operating in India. By using the HunarHub.in website ("Platform"), you agree to this Privacy Policy ("Policy").
This Policy describes what personal information we collect, how we use it, how we disclose it, and how we protect it when you:
- Visit or use our Platform
- Register as a professional and create a listing
- Contact professionals as a client
- Purchase a Pro or Elite subscription
- Contact our support team
2. Data We Collect
We collect information in the following ways:
| Data Type | Examples | Who Provides |
|---|---|---|
| Identity Data | Full name, profession, years of experience | Professionals |
| Contact Data | Phone number, WhatsApp number, email address | Professionals & Clients |
| Profile Data | Profile photo, portfolio images, about text, skills, services, pricing | Professionals |
| Location Data | City, area/locality, service area | Professionals |
| Financial Data | Plan selection, billing info (processed via Razorpay — we don't store card data) | Professionals (paid plans) |
| Communications | Contact form messages, support emails, inquiry form submissions | All Users |
| Review Data | Star ratings, written reviews about professionals | Clients |
- Usage Data — Pages visited, search queries, time spent, clicks, scroll depth
- Device Data — Browser type/version, operating system, screen resolution
- Log Data — IP address, timestamps, referring URL, error logs
- Cookie Data — Session tokens, preference cookies (see Section 6)
3. How We Use Your Data
We use the collected data only for the following purposes:
- Creating and displaying professional profiles
- Generating search and filter results
- Facilitating WhatsApp/call/email contact
- Providing dashboard analytics (profile views, inquiry count)
- Managing subscription plans
- Account-related notifications (profile updates, billing)
- New inquiry alerts (if you have enabled them)
- Platform updates and feature announcements
- Support ticket responses
- Analyzing usage patterns (aggregated, anonymous)
- Improving search relevance
- Fixing technical bugs
- Preventing fraud and abuse
- Complying with legal obligations
- Investigating reported profiles
4. Data Sharing & Disclosure
A professional's profile information (name, profession, city, services, portfolio, reviews, and contact details) is publicly visible — this is the core purpose of the platform. You can control and edit this data from your dashboard at any time.
We use trusted third-party services that process data on our behalf and under our instructions:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Razorpay | Payment processing | Billing info, plan details |
| Supabase | Database & authentication | All account data (encrypted) |
| Google Analytics | Usage analytics (anonymized) | IP (anonymized), page views |
| Cloudflare | CDN & DDoS protection | IP address, request headers |
We may disclose data if:
- There is a valid court order, subpoena, or government request
- We believe disclosure can prevent physical harm to someone
- It is necessary to enforce our Terms of Service
5. Data Security
The security of your data is our top priority. We implement the following measures:
- HTTPS encryption — all data transmission is encrypted with TLS 1.3
- Password hashing — passwords are stored as bcrypt hashes, never in plain text
- Database encryption — sensitive data is encrypted at-rest
- Access controls — only authorized team members can access data
- Regular security audits — quarterly security reviews
- PCI DSS compliance — for payment data (via Razorpay)
6. Cookies & Tracking
HunarHub uses cookies and similar technologies. Here are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Disable? |
|---|---|---|---|
| Essential | Maintaining login session, security | Session / 30 days | No (platform will break) |
| Functional | Remembering language, theme preferences | 1 year | Yes |
| Analytics | Page views, search terms (anonymized) | 2 years | Yes |
| Marketing | Retargeting ads (only if opted in) | 90 days | Yes |
You can disable cookies in your browser settings. However, disabling essential cookies will prevent login and may break certain features of the platform.
7. Data Retention
We retain your data for as long as it is needed:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | As long as the account is active | Service provision |
| Deleted account data | 30 days after deletion | Accidental deletion recovery |
| Payment/billing records | 7 years | Indian tax law requirement |
| Support communications | 3 years | Dispute resolution |
| Log files (anonymized) | 12 months | Security and debugging |
| Public reviews (by others) | Indefinite (or on request) | Platform integrity |
8. Your Rights (DPDP Act 2023)
Under India's Digital Personal Data Protection Act, 2023, you have the following rights:
Right to Access
Find out what data we hold about you. Request via your Dashboard or by email.
Right to Correction
Have inaccurate data corrected. Update via profile settings or contact our support team.
Right to Erasure
Have your account and all associated data deleted. Via Settings → Danger Zone.
Right to Portability
Download your data in a machine-readable format (JSON/CSV). Request via your Dashboard.
Right to Object
Opt out of marketing communications at any time. Every email includes an unsubscribe link.
Right to Restrict
Temporarily pause your listing — your data is retained but processing is limited.
To exercise any of these rights, email us at privacy@hunarhub.in. We will respond within 30 days.
9. Third-Party Services
Our platform includes links to or integrations with certain third-party services:
- WhatsApp (Meta) — when you click a WhatsApp button, you are directed under Meta's own privacy policy
- Razorpay — for payment processing; their own privacy policy applies
- Google Fonts — loaded from Google's servers for font loading
- Social media links — Facebook, Instagram, Twitter, LinkedIn — these platforms have their own privacy policies
We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before using the platform.
10. Children's Privacy
HunarHub is not designed for anyone under 18 years of age. We do not knowingly collect data from users under the age of 18.
If you discover that your child has created a HunarHub account without your permission, please contact us immediately at privacy@hunarhub.in. We will delete the account and all associated data within 48 hours.
11. Policy Changes
We may update this Privacy Policy from time to time. For significant changes, we will:
- Send email notifications to registered professionals
- Update the "Last Updated" date on the website
- Show an in-app banner for major changes
Continued use of the platform after an update constitutes acceptance of the new policy. If you do not agree, please delete your account and discontinue use of the platform.
12. Contact Us
Have a question about this Privacy Policy? For privacy-related requests, please use the channels below:
Privacy Concerns & Data Requests
For requests regarding data access, correction, deletion, or portability, contact us directly. We respond within 30 days.